![]() It suggests that I use the HP Easy Start utility. The HP Easy Start utility downloads and installs the full HP printer software.The software suggests that I use the HP Easy Start utility. I download and install the full HP printer software. ![]() HP Support asks for my printer serial number and suggests that I download the full HP printer software, rather than HP Smart, and try again.I cannot access the secret menu in the ink levels menu in the HP Smart app because the ink cartridges are incompatible.The printer is on the other side of the room from my desktop, and I don’t want to move either of them.I call my mother-in-law, who lives 20 minutes away.I know I have one somewhere, possibly at my in-laws’ house. It has the extra data hat (technical term), so it won’t work. All of my stuff is in boxes since we just moved, and the only cable I find is USB 3.0, not 2.0. SIDE QUEST: dig up a USB A-to-B cable.All I need to do is start a warranty claim on the new cartridges, get a case number, connect to the printer with a USB cable, and then get in touch with HP Support. I google some more and learn that the printer’s region lock can be reset.Instead of buying cartridges outright, you pay monthly to use the printer you already own - $5.99 for 100 pages is apparently popular - and they ship you more ink when your printer tells them you’re running low. Instant Ink is a subscription service that HP really wants you to use. Then it suggests that I join HP’s Instant Ink program. The support chatbot tells me that I’m out of warranty, then suggests that I buy the ink cartridges I already have, which don’t work because the printer is region-locked. ![]() The website tells me I’m out of warranty - I know! - and directs me to a support chatbot. I register my printer’s model and serial number, date of purchase, etc.
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